7Fabs Pickup, Shipping & Damage Policy
1. Pickup
Where a project is marked for local pickup, 7Fabs will notify the Customer through the portal or email when the order is ready. The Customer (or an authorized designee identified in writing) must present valid identification and/or the order/quote reference to collect the order. Pickup signature or name confirmation is captured as proof-of-delivery evidence. Release for pickup requires payment in full.
2. Storage of completed, uncollected orders
Storage is free for fourteen (14) days after the ready notification. After that, 7Fabs may charge a storage fee of $5 per day per order (or the amount stated on the quote). 7Fabs retains possession of, and a lien on, fabricated items until labor, material, and storage charges are paid, as provided by section 713.58, Florida Statutes. If charges remain unpaid for three (3) months, 7Fabs may sell the item at public auction for cash to satisfy the unpaid charges, after giving the Customer written notice and posting public notice for ten (10) days as required by section 85.031(2), Florida Statutes; sale proceeds are applied to the unpaid charges and costs, and any surplus is deposited with the clerk of the circuit court for the Customer. 7Fabs will send at least two reminder notices before treating an order as uncollected under this Section.
3. Shipping
Where shipping is selected, 7Fabs will use the carrier and service level stated on the quote (or a reasonable equivalent). Shipping costs, packaging, and insurance level are as stated on the quote or invoice. 7Fabs will provide tracking information through the portal or email when available. Shipment requires payment in full unless the quote states otherwise.
4. Risk of loss
Risk of loss or damage to the part transfers to the Customer upon: (a) pickup by the Customer or an authorized designee, or (b) tender of the package to the shipping carrier, whichever applies. 7Fabs is not responsible for loss, theft, or damage occurring after that point, except to the extent caused by 7Fabs's inadequate packaging. Title transfers upon payment in full per the Quote Terms & Conditions.
5. Shipping damage claims
If a shipped part arrives damaged, notify 7Fabs within five (5) business days of delivery and provide photos of the damaged part and packaging. 7Fabs will assist with the carrier's damage claim and, at 7Fabs's discretion, repair, remake, or refund the affected item. Prompt reporting preserves carrier-claim options; delayed reporting may limit a carrier claim, but this Section does not waive any right that cannot lawfully be waived.
6. Address accuracy
The Customer is responsible for providing an accurate shipping address. Re-shipment costs due to an incorrect address supplied by the Customer are the Customer's responsibility.
7. International shipping
7Fabs currently ships within the United States only. International shipping, if later offered, will be quoted individually, with duties, taxes, customs clearance, and import compliance the Customer's responsibility, and will be subject to U.S. export-control law.
8. Evidence retained
For every closeout, 7Fabs retains proof-of-delivery evidence (pickup signature/name or carrier tracking, completion photos, final invoice) as described in the Chargeback & Dispute Language template.