7Fabs Chargeback & Dispute Language

1. Purpose

This template covers the language shown to customers regarding payment disputes/chargebacks, and describes the evidence 7Fabs systematically retains to respond to a chargeback filed with a card issuer through Stripe. 7Fabs has previously experienced a chargeback and treats dispute evidence capture as a standing operational requirement, not an after-the-fact scramble. Nothing in this template purports to waive, condition, or penalize a cardholder's dispute rights under the cardholder's card agreement or applicable law — such rights cannot be waived by contract, and 7Fabs's protection comes from evidence quality, not waiver language.

2. Customer-facing language (for quotes, invoices, and the portal)

> By approving this quote and/or paying this invoice through Stripe, you > authorize 7Fabs to charge the payment method provided for the amount and > scope described. If you have any concern about a charge, we ask that you > contact 7Fabs first at admin@7fabs.com so we can resolve it directly — > most issues can be resolved faster this way than through a card-issuer > dispute. 7Fabs retains records of your quote approval, terms acceptance, > file uploads, communications, and delivery/pickup confirmation, and may > submit these as evidence if a dispute is filed with your card issuer.

3. Evidence 7Fabs retains per project (proof-of-delivery packet)

For every closeout, 7Fabs's systems are designed to preserve:

• Quote-accepted timestamp and the specific quote version/scope shown.
• Terms-acceptance timestamp(s) and template version(s) accepted (via the

7Fabs Terms Acceptance record — immutable, no amend/delete once created).

• Deposit and final payment references (Stripe transaction IDs, amounts,

timestamps).

• Uploaded files and revisions, with timestamps.
• Approved scope/change-order records.
• Completion photos.
• Pickup signature/name or carrier tracking confirmation.
• Final invoice/receipt.
• Customer messages (portal, email, and, where applicable, SMS/WhatsApp

threads).

4. Internal dispute-response process

When Stripe notifies 7Fabs of a dispute: (1) the system assembles a draft evidence packet from the Section 3 records within two (2) business days; (2) the owner (or a designated staff member the owner has trained) reviews the packet for accuracy and completeness; (3) the owner decides whether to contest, and any submission to Stripe is made by a human well before Stripe's stated response deadline for that dispute, with a target of at least three (3) days of margin; (4) the outcome and the submitted packet are retained with the project record. All dispute responses and evidence submissions to Stripe are human-reviewed and human-submitted — this is a forbidden/approval-gated automation action per 7Fabs's operating rules (automation may assemble a draft evidence packet; it may not submit a dispute response on its own).

5. Relationship to other terms

This template works together with the Quote Terms & Conditions, the Payment/Refund/Cancellation Policy, and the Pickup/Shipping/Damage Policy, each of which describes the underlying obligations that this evidence supports.