7Fabs Payment, Refund & Cancellation Policy

1. Payment processing

All payments (deposits and final invoices) are processed through Stripe. 7Fabs does not store full payment card numbers. By paying through Stripe, the Customer authorizes the specific charge described in the associated quote or invoice.

2. Deposits

Most projects require a deposit before work begins (design/CAD time, material purchase, and/or production scheduling). The deposit amount and whether it is refundable are stated on the specific quote. Deposits cover costs incurred as work proceeds (design time, non-returnable material, committed machine time) and become non-refundable to the extent that work has started or costs have been committed, except as required by law or expressly stated on the quote.

3. Final payment

Unless other terms are stated on the quote or invoice, final payment is due upon completion and before pickup release or shipment. 7Fabs may withhold delivery, pickup release, or shipment until final payment clears. Amounts more than fifteen (15) days past due may bear a late charge of 1.5% per month (18% per year) or the highest rate permitted by law, whichever is lower.

4. Cancellation by the Customer

The Customer may request cancellation at any time before completion by notifying 7Fabs in writing (portal message or email). If cancellation occurs: (a) before any design/production work has started, the deposit is refundable in full, minus any non-refundable third-party costs already committed; (b) after design/production work has started, 7Fabs will invoice for work-in-progress (design hours, materials purchased/committed, machine time used) and refund any deposit balance above that amount; (c) after the part is substantially complete, no refund is available and final payment remains due. The charges described in this Section are 7Fabs's sole monetary remedy for a Customer's pre-completion cancellation.

5. Cancellation or delay by 7Fabs

If 7Fabs cannot complete a project (e.g., technical infeasibility, material unavailability), 7Fabs will notify the Customer and refund any amount paid that exceeds the value of work already performed and delivered or made available to the Customer.

6. Refunds for nonconforming work

If a completed part does not conform to the approved quote's specifications (accounting for the tolerances described in the Prototype Tolerance & Appearance Disclaimer), 7Fabs will, at its option, rework, remake, or refund the affected portion of the order, as stated in the Quote Terms & Conditions. That remedy is the Customer's exclusive remedy for nonconforming work, to the extent permitted by law; it does not limit rights that cannot lawfully be limited.

7. Custom goods; refund notice

Items 7Fabs fabricates are custom-made to the Customer's order. Except as stated in this Policy, the accepted quote, or Section 6, 7Fabs does not offer refunds or returns on custom-fabricated goods. This notice is posted at the point of sale consistent with section 501.142, Florida Statutes, which excepts custom-made or customer-altered goods from statutory return rights.

8. Chargebacks

If you have any concern about a charge, please contact 7Fabs first at admin@7fabs.com — most issues are resolved faster directly than through a card-issuer dispute. 7Fabs retains records of quote approval, terms acceptance, file uploads, communications, and delivery/pickup confirmation, and may submit them as evidence if a dispute is filed with your card issuer. See the Chargeback & Dispute Language. Nothing in this Policy limits any dispute right you have under your card agreement or applicable law.

9. Taxes

Florida sales tax (and any applicable county surtax) is added to taxable goods and services under Florida Department of Revenue rules. Whether a specific project is taxable is determined per 7Fabs's CPA-reviewed taxability rules for the project type (for example, fabricated physical goods are generally taxable; genuinely standalone digital-only design deliverables are generally not). The applicable tax appears on the quote or invoice.

10. Storage of completed, uncollected orders

Completed orders not collected after notice may accrue storage fees and may ultimately be sold to satisfy unpaid charges, as described in the Pickup, Shipping & Damage Policy.